News
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Communication Accessible: EMR given accreditation for the way it communicates with customers
- EMR has received an accreditation for its work to enhance the way it communicates with its customers
- Accreditation given from Communication Access UK
- Award comes after EMR implemented several new initiatives
Following in his father's footsteps: EMR pays tribute to driver through son's achievement
- EMR commemorates the legacy of Darren Gunn by celebrating his son Owen's achievement as an apprentice driver
- Darren sadly passed away in 2021 due to complications connected with COVID-19.
- The ceremony was held at a bench dedicated to Darren outside Rickman House in Derby
Calling all schools: Join EMR's Rail Safety Pathways Program today!
- EMR launches a new rail safety scheme aimed at schools
- Participating schools will have access to a range of resources
- The scheme is in partnership with Network Rail
A love letter to Sheffield: EMR launches competition to win Standing at the Sky’s Edge Musical Tickets
- Like, share and follow an EMR Instagram account post for chance to win tickets to award winning musical
- Features songs by singer-songwriter Richard Hawley and a poignant book by Chris Bush
- Prize includes free 1st Class return tickets to London from Sheffield
- EMR customers also able to save up to 48 per cent on the price of a show's ticket for a limited time
Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART
- More than 575,000 travel on Luton Airport Express in the last year
- Fare price, speed and convenience have proven very popular with travellers
- Growth of 52 per cent more than year before the service linked up with the Luton DART
- More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space
EMR introduces new sandwiches, snacks and wraps to its First Class menu
- EMR launches new Spring food menu for First Class customers
- It sees EMR partner with The Soho Sandwich Company
- Fresh selection includes focaccia signature sandwiches, wraps and vegan options
EMR Regional: Auto-announcements improve customer information
- Auto-announcements introduced on EMR Regional routes
- Announcements provide consistent and important information
- Introduction allows staff member on board more time to assist customers
Rail strikes: Customers warned of significant disruption
- EMR unable to run any services on Friday, 5 April, due to industrial action by ASLEF
- On Saturday, 6 April, EMR will be operating an amended timetable between Liverpool Lime Street and Sheffield
- Strikes are part of a programme of industrial action affecting 18 train companies
- Overtime ban between Thursday, 4 and Saturday, 6 April, and between Monday, 8 and Tuesday, 9 April.
- Customers are advised to check their full journey, including first and last trains, before travelling.
EMR and partners scoop community rail accolades
- EMR and partners awarded three prizes at Community Rail Awards
- Routes of Remembrance, Longton Station Adopters and Beds & Herts Community Rail Partnership win accolades
EMR first train operator to be awarded Diversity and Inclusion Gold Standard
• EMR awarded Gold Standard accreditation for Diversity and Inclusion
• First train company in the country to achieve Gold Standard
• EMR praised for its employee run Network Groups, use of data and strong Diversity and Inclusion (D&I) strategy
Travelling with us this Easter? Here are the things to remember
- EMR issuing advice to customers who are travelling over the Easter Period
- Intercity and Connect services likely to be busier than normal due to closure of West Coast Mainline
- New queuing systems will be in place at St Pancras International - with reservations taking priority
- Customers recommended to allow extra time for their journey